TERMS & CONDITIONS

MINIMUM ORDER
All orders are $1,500 minimum, assorted styles and colors.

ORDERS
Once we receive your order we will provide you with a confirmation. 
Please review it carefully and confirm your billing/shipping address. 
Since all of our goods are handmade, please allow for additional time for production. Delivery time vary, please reach out to us for your delivery window.

SAMPLES
There is a 20% surcharge on samples.

PAYMENT
A 50% deposit is required before we begin production.
All orders must be 100% prepaid before shipping.
A $25 administrative fee will be applied to all international orders.
Prices are FOB New York City. They do not include any duties, taxes, or customs charges incurred in transit.
We accept all major credit cards, check, or wire transfer.

CHANGES TO ORDERS/CANCELLATION

Any changes to orders must be emailed to sales@lolahats.com within 3 business days of initial P.O. Orders can not be changed after dispatch. If an item is backordered at scheduled delivery, the retailer will be given the option to remove or replace that item on the order.

SHIPPING
Shipping and handling charges will be calculated and added to your order. We ship from Brooklyn, NY. Please provide your courier of choice; otherwise our default shipping is UPS.

DISPLAY & PACKAGING

All LOLA HATS products must be displayed and sold with their original hang tags attached. If LOLA HATS products are sold online, credit must be given to LOLA HATS in the product description. Retailers may not sell LOLA HATS products on third-party online platforms (Amazon, Etsy, eBay etc.)

RETURN POLICY

Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise. Please inspect all shipments immediately upon arrival. Contact sales@lolahats.com within 7 days of receipt of the damaged or defective goods. Damaged returns will be replaced with new merchandise if available. If a replacement is not available, a refund will be issued.